Shipping and Delivery
Do you ship world wide?
BTS Army Merch is proud to offer international shipping to the following countries:
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia, Israel, Italy, Japan, South Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, India, Phillipines, Egypt and Vietnam.
We make use of a premium shipping service known as ePacket (which is delivered by UPS First Class delivery service). ePacket delivery gives customers end-to-end tracking at no additional cost, allowing them to easily monitor and locate their package on official websites.
How much does shipping cost?
Orders over $65 are granted FREE SHIPPING. For orders under $65 there is a $8.95 fee in order to cover the shipping costs.
How long does shipping take?
Depending on the destination of the package, customs, holidays, and other delays, shipping times can vary. On average a package can take 10-25 days to arrive from the date of shipment.
It’s important to consider that this is pretty fast considering the amount of packages that are processed in bulk every day along the way to the destination, as well as the amount of stops one package goes through. Fortunately, all of this can be easily monitored thanks to the tracking service.
How do i track my order?
Once an order is placed with us, we will send you an email with the tracking number and a link to track your purchase at every step of the shipping process.
BTS Army Merch makes sure to provide you with secure and SAFE payments. You can pay with PayPal or with Stripe. Our shop is SSL and AES-256 Bit secured to keep all of your information private and anonymous. Your details are safe and third-parties have no access.
PayPal is the easiest way to make payments online. Once you have finished adding products to your cart, you may proceed to checkout and use the PayPal option. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, without sharing financial information.
Paypal is a trusted and secure online payment gateway, which is why we use it as our primary payment option on our store.
Stripe is a secure payment software which allows individuals and businesses to receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems.
You have the option to pay with your Visa, Mastercard or American Express card, just simply enter your details and Stripe will do the rest.
Returns and Refunds
We offer full refunds for any unsatisfactory orders within 30 days. Please see our Refund Policy page for more information or email us at firstname.lastname@example.org.
Happy shopping! :D